We understand that there may be times when you need to cancel your order, and we want to make this process as easy as possible for you. Here are our cancellation policies:
Cancellation before shipping: If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. We will cancel the order and refund your payment within 3-5 business days.
Cancellation after shipping: If your order has already been shipped, you can still cancel it, but we may not be able to stop the delivery process. In this case, please wait until you receive the package and contact our customer support team to initiate a return process. Once we receive the package, we will process the refund within 3-5 business days.
Non-refundable items: Some items may be non-refundable due to their nature, such as digital downloads, personalized items, or perishable goods. In such cases, we will clearly mention that the item is non-refundable on the product page, and we will not be able to process a refund once the order has been confirmed.
Exchange policy: If you wish to exchange your order for a different item, please contact our customer support team within 7 days of receiving the package. We will arrange for the exchange and ship the new item to you within 5-7 business days. Please note that you will need to bear the shipping costs for the return and exchange.
We reserve the right to update or modify our cancellation policy at any time without prior notice. However, we will make sure that any changes are communicated to our customers in a clear and transparent manner.