Thank you for shopping with us. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, we offer a refund policy to ensure your satisfaction.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us via email or phone with your order details and reason for the return. Our customer service team will provide you with instructions on how to return your item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 working days, depending on your bank or credit card issuer's policies.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [insert email or phone number].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us via email or phone with your order details and reason for the exchange. Our customer service team will provide you with instructions on how to exchange your item.
Shipping
To return your product, you should mail your product to [insert address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions regarding our refund policy, please contact us at [insert email or phone number].